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TOP UP YOUR GIFFGAFF SIM CARD

giffgaff top up credit

Guide to top-up

You can top up your credit using either your debit / credit card online, PayPal or by buying a top-up voucher. Go to the top-up page (https://www.giffgaff.com/buy), select the amount and your payment method and follow the guides provided. If you want to know more before you start, read the information below.


It's very easy to top up your account using a debit / credit card. Just log in and follow these instructions:

  • Click: Top-up
  • Select the airtime value you want to purchase

If your credit / debit card details are already stored on your giffgaff account:

  • To continue with your Airtime credit purchase, select the Pay now button.
  • If you don´t have an active goodybag deal, you´ll be given the option to immediately convert your top-up into a goodybag from the confirmation page (Image below - fig 1). If you already have an active goodybag you´ll be asked if you wish to setup auto-top up (shown below fig 2) on your giffgaff account.



If your credit / debit card details are not stored on your giffgaff account:

  • Enter your credit/debit card number, the name that appears on your card, your expiry date (MM/YY) and your security code (this is the last 3 numbers shown on the signature strip of your card).
  • Now enter the postal code of your address and click on "Find address".
  • Select your full address from the dropdown box (example image shown below).

  • To continue with your Airtime credit purchase, select the Pay now button.
  • If you do not have an active goodybag you will be given the option to immediately convert your topup into a goodybag from the confirmation page (shown above - fig 1). If you already have an active goodybag you will be asked if you wish to setup auto-top up (shown above fig 2) on your account.

It is possible to buy Giffgaff vouchers at stores that provide epay, payment zone or payment point services. You can also find them in Post Offices and most supermarkets. If you cannot get a giffgaff voucher, O2 and Tesco Mobile vouchers will also work.

You can redeem the voucher from your Giffgaff mobile or online. If you are activating a SIM for the first time with a voucher then this must be done online the first time. Just click on Activate by voucher.

  • Dial and call with your Giffgaff mobile phone to the number 43430 and follow the voice prompts.
  • Online: Log in and go to the Top-up page (https://www.giffgaff.com/buy).
  • Select "Or redeem a voucher" link (shown below)
  • Now enter your 16 digit code (without spaces) of your voucher in the field and click on Redeem.

Please note that top-up vouchers can take up to 24 hours to be applied to your account balance (though usually much sooner).

Where can I buy giffgaff top-up vouchers?

You can buy vouchers, to top-up your giffgaff SIM card in most supermarkets, petrol stations, Post Offices, corner shops, as well as other stores who provide epay, Payzone or PayPoint services.

Where is my nearest Payzone, epay or PayPoint location?

You can find your nearest Payzone, epay & PayPoint locations by clicking on the below links and typing your postcode into the relevant areas.

What denominations do the giffgaff vouchers come in?

Vouchers can be purchased in £10,£15,£20 and £25 denominations.

Can I use an O2 Voucher?

Yes. giffgaff accepts O2 vouchers, these come in the following denominations: £10, £15, £20, £25, £30, £35 and £50.

Auto top-up means when your account drops below £3 it'll will automatically top up by the amount of £10, £15, £20, £25 or £30 by your selected credit/debit card, up to a maximum per month that you have specified. That can be either 1, 2 or 3 times in a month.

It's possible to set up the auto top-up with your next top-up, or directly in My giffgaff, or in the My payment details section.

If you've already stored your credit card details - just tick the box and select the amount you'd like to be topped up by each time your balance drops below £3. Auto top-up is not currently available on MasterCard debit (Maestro or Switch) or Solo cards.

By far the easiest way to use PayPal is to save your PayPal details within your giffgaff account.

To do this, go to the My Payments section of the website.

Once there just enter your registered PayPal email and press the 'Add my PayPal account' button.

You will then be taken to the PayPal website were you will have to agree to their terms of use which will allow giffgaff to use your PayPal account for future payments.



If you also have a debit/credit card stored you will have the option to set a default payment method, this is either your card or your PayPal. The first payment method added will always be the default method used until a new method is added then the choice to 'Set as Default' will become available.